Order support
Shipping & Returns
The useful details before and after your order, kept clear while our final fulfilment policy is confirmed.
Shipping
Delivery details at checkout
Available delivery options, costs and estimated timings are shown at checkout once the delivery address has been entered.
If you need help before ordering, contact Latch'd and we will answer with the information available for your destination.
Returns
Contact us before sending an item back
Please share your order details with us before arranging a return. We will confirm the appropriate next steps for the item and your order.
For an incorrect, damaged or faulty item, include your order number and clear photographs so we can review the issue promptly.
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